•Preface
•Chapter 1: Getting started with JIRA
>>JIRA architecture
->High-level architecture
->Browsers
->Application services
->Data storage
->JIRA installation directory
->JIRA home directory
>>Installation options
->Standalone and WAR-EAR distributions
->Operating systems
->Databases
->Application Servers
>>Installing JIRA
->Installing Java
->Installing MySQL
->Configuring MySQL
->Installing JIRA
->Configuring JIRA application properties
->Configuring JIRA application settings (optional)
->Configuring HTTPS
->Installing database drivers (optional)
->Configuring the database connection manual
->Configuring the database connection (GUI)
->Configuring JIRA as a Windows service
>>Starting JIRA
>>Summary
•Chapter 2: Project Management
>>JIRA hierarchy
->Project category
->Projects
->Issues
->Fields
>>JIRA projects
->Project browser
->Summary tab
->Issues tab
->Road Map tab
->Change Log tab
->Versions/Components tabs
->Source/Reviews tabs
>>Project management
->Creating projects
->Editing projects
->Deleting projects
>>Project administration
->Components
->Creating components
->Editing components
->Deleting components
->Selecting the default assignee
->Versions
->Creating versions
->Editing versions
->Deleting versions
>>Project configurations
->Issue types
->Creating issue types
->Editing issue types
->Deleting issue types
->Priorities
->Creating priorities
->Editing priorities
->Deleting priorities
->Arranging priorities
->Resolutions
->Creating resolutions
->Editing resolutions
->Deleting resolutions
->Arranging resolutions
->Schemes
->Issue type scheme
->Notification scheme
->Permission scheme
->Issue security scheme
->Field configuration scheme
->Screen scheme
->Issue type screen scheme
->Workflow scheme
>>Help Desk project
->Creating a new project category
->Creating a new project
->Creating new priorities
->Creating new resolutions
->Creating issue types
->Creating an issue type scheme
->Creating new components
->Creating new versions
->See it in action
>>Summary
•Chapter 3: Issue Management
>>What an issue looks like
->Creating an issue
->Editing an issue
->Deleting an issue
>>Moving an issue between projects
>>Casting vote on an issue
>>Receiving notifications about issues
>>Re-assigning issues to others
>>Issues and comments
->Adding comments
->Managing your comments
->Creating a Permalink
>>Attachments
->Enabling attachments in JIRA
->Attaching files
->Attaching screenshots
>>Sub-tasks
->Enabling sub-tasks
->Creating sub-tasks
>>Issue linking
->Enabling issue linking
->Creating link types
->Linking issues
>>Issue cloning
->Cloning an existing issue
>>Time tracking
->Enabling time tracking
->Specifying original estimates
->Logging work
>>Help Desk Project
->Configuring sub-tasks
->Configuring time tracking
->Enabling issue linking
->Putting it together
>>Summary
•Chapter 4: Field Management
>>Built-in fields
>>Custom fields
->Custom field types
->Simple fields
->JIRA specialized fields
->Multi fields
->Searchers
->Custom field context
->Managing custom fields
->Adding a custom field
->Editing/Deleting a custom field
->Configuring a custom field
->Adding custom field contexts
->Configuring select options
->Setting default values
>>Field configuration
->Adding a field configuration
->Editing/Deleting a field configuration
->Copying a field configuration
->Managing field configurations
->Field description
->Field requirement
->Field visibility
->Field rendering
->Screens
>>Field configuration scheme
->Managing field configuration schemes
->Adding a field configuration scheme
->Editing/Deleting a field configuration scheme
->Copying a field configuration scheme
->Configuring a field configuration scheme
->Associating a field configuration scheme with a project
>>Help Desk Project
->Setting custom fields
->Setting field configuration
->Setting a field configuration scheme
->Putting it all together
>>Summary
•Chapter 5: Screen Management
>>Screens
->Adding a screen
->Editing/Deleting a screen
->Copying a screen
->Configuring a screen
->Adding a field to a screen
->Deleting a field from screen
->Reordering fields on screen
->Screen tabs
->Adding a tab
->Editing/Deleting a tab
->Reordering tabs
>>Screen schemes
->Adding a screen scheme
->Editing/Deleting a screen scheme
->Copying a screen scheme
->Configuring a screen scheme
->Adding an association
->Editing/Deleting an association
>>Issue type screen scheme
->Adding an issue type screen scheme
->Editing/Deleting an issue type screen scheme
->Coping an issue type screen scheme
->Configuring an issue type screen scheme
->Adding an association
->Editing/Deleting an association
->Activating an issue type screen scheme
>>Help Desk Project
->Setting screens
->Setting screen schemes
->Setting issue type screen schemes
->Putting it all together
>>Summary
•Chapter 6: Workflow and Business Process
>>Mapping business processes
>>Workflows
>>Managing workflows
->Creating a workflow
->Editing a workflow
->Deleting a workflow
->Copying a workflow
->Importing and exporting a workflow
->Configuring a workflow
->Configuring and publishing a draft
->Steps and issue statuses
->Adding a step to a workflow
->Editing a step
->Deleting a step
->Transitions
->Adding a transition between steps
->Editing a transition
->Deleting a transition
->Configuring a transition
->Conditions
->Adding a condition to transition
->Validators
->Adding a validator to transition
->Post functions
->Adding a post function to transition
>>Workflow schemes
->Creating a workflow scheme
->Configuring a workflow scheme
->Assigning a workflow to issue type
->Editing/Deleting an association
->Editing a workflow scheme
->Deleting a workflow scheme
->Copying a workflow scheme
->Activating a workflow scheme
>>Help Desk Project
->Setting issue status
->Setting the workflow
->Setting a workflow scheme
->Putting it all together
>>Summary
•Chapter 7: E-mail and Notification
>>JIRA and E-mail
>>Mail servers
->Adding an SMTP mail server
->Enabling SMTP over SSL
->Sending a test e-mail
>>Mail queue
->Viewing the mail queue
->Flushing the mail queue
>>Events
->Adding a mail template
->Adding a custom event
->Firing a custom event
>>Notifications
>>Notification schemes
->Adding a notification scheme
->Editing a notification scheme
->Deleting a notification scheme
->Copying a notification Scheme
->Managing a notification scheme
->Adding a notification
->Deleting a notification
->Assigning a notification scheme
>>Receiving E-mails
->Adding a POP/IMAP mail server
->Mail handlers
->Creating an issue handler
->Create or comment handler
->Full Comment Handler
->Non-quoted comment handler
->Regex comment handler
->Adding a mail handler
->Editing and deleting a mail handler
>>Help Desk Project
->Setting mail servers
->Setting custom events
->Setting a notification scheme
->Setting notifications
->Putting it together
>>Summary
•Chapter 8: Securing your JIRA
>>Users
->User Browser
->Adding a user
->Enabling public sign
->Enabling CAPTCHA
>>Gros
->Gro Browser
->Adding a gro
->Editing gro membership
->Deleting a gro
>>Project roles
->Project role browser
->Adding a project role type
->Editing a project role
->Deleting a project role
->Managing default members
->Assigning project role members
>>JIRA permission hierarchy
>>Global Permissions
->JIRA System Administrator versus JIRA Administrator
->Configuring Global Permissions
->Granting global permission
->Revoking global permission
>>Project permissions
>>Permission scheme
->Adding a permission scheme
->Editing a permission scheme
->Deleting a permission scheme
->Copying a permission scheme
->Configuring a permission scheme
->Granting a permission
->Revoking a permission
->Applying a permission scheme
>>Issue security
>>Issue security scheme
->Adding an issue security scheme
->Configuring an issue security scheme
->Adding a security level
->Assigning users to a security level
->Setting a default security level
->Deleting a security level
->Applying an issue security scheme
>>Workflow security
>>Help Desk Project
->Setting gros
->Setting user gro association
->Setting a permission scheme
->Setting permissions
->Putting it together
>>Summary
•Chapter 9: Searching, Reporting, and Analysis
>>Search interface and options
->Issue Navigator
->Customizing issue navigator
->Simple search
->Advanced search (JQL)
->Quick search
->Exporting search results
>>Filters
->Creating a filter
->Managing filters
->Editing and sharing a filter
->Subscribing to a filter
->Deleting a filter
>>Reports
->Creating a report
>>Dashboard
->Managing dashboards
->Creating a dashboard
->Editing and sharing a dashboard
->Deleting a dashboard
->Configuring a dashboard
->Setting a layout for a dashboard
->Gadgets
->Adding a gadget
->Moving a gadget
->Editing a gadget
->Deleting a gadget
>>Help Desk Project
->Setting filters
->Setting dashboards
->Setting gadgets
->Putting it together
>>Summary
•Chapter 10: General Administration
>>Look and feel
->Logo
->Colors
->Gadget colors
->Date/Time format
>>General configurations
->Settings
->Internationalization
->Setting the default language
->Setting the user language
->Options
>>Announcement banner
>>Backing and restoring
->Create an XML back
->Restoring from an XML back
>>Search indexing
>>Services
->Adding a service
->Editing a service
->Deleting a service
>>Plugins
->Atlassian plugins type version
->Plugin Exchange
->Installing a plugin
->Configuring a plugin
->Enabling/Disabling a plugin
->grading a plugin
->Uninstalling a plugin
>>Help Desk Project
->Installing the plugin
->Configuring the plugin
->Setting the service
>>Summary
•Index